FAQ
We are always here to help, you will find answers to some commonly asked questions below.
An order confirmation will be sent to your email once an order is placed. If you have not received your order confirmation, please contact customercare@anydais.com and we can provide further assistance with your order process.
Unfortunately we cannot make changes or cancel orders once they have been placed or processed! However, if you contact us through email right after placing your order, we will try our best to help: customercare@anydais.com
Free standard shipping within Australia is offered on orders over $120. Standard shipping will take between 3-5 business days for metro areas but may take longer for other locations.
Express shipping should take 1 business day for orders within Australian metro areas.
Free international shipping is offered on orders over $300 and is $20 if not above this threshold. International shipping times will vary depending on the final location with transit times averaging between 6-27 business days. To avoid further delays on your order, please ensure custom duties and tax are paid on entry to your country. Please contact your local customs office for more details on this.
For domestic Australian orders, we aim to have all orders shipped by the next business day. Any orders placed over the weekend or on a public holiday will be shipped on the next available business day.
If you require an item to be shipped earlier, please contact us and we will try our best to do so.
For international customers, your orders will be dispatched within 48 hours. To avoid delays, please ensure that international customs duties and taxes are paid upon entry into your country. Check with your local customs office to make sure!
Depending on the style, we may restock the product once it is sold out, but this is not always the case. If there is a product that you are particularly interested in, please let us know and we can see whether we can place you on the pre-order list. The lead time to receive the product will be longer if this is possible.
We understand that buying clothing online can be difficult as you haven't had the chance to try on the product. Therefore, we will accept any full priced items for a store credit within 14 days from purchase date (excluding swimwear, bodysuits and earrings due to health reasons) if kept in their original, undamaged condition with all tags on. To initiate a return, please contact us through customercare@anydais.com. Return shipping costs will be covered by the customer.